Important information for your use of our website.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit cookinsurance.biz (the “Site”).
Personal information we collect.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
In addition, if you pay your bill or make another form of financial transaction with the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Purchase Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Purchase Information.
How we use your personal information.
We use your Personal Information to communicate with you, process financial transactions, provide you with information, and/or advertising relating to our products or services.
In particular, we use Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
Sharing your personal information.
We share your Personal Information with third parties to help us provide a better experience. For example, we use Google Analytics to help us understand how our visitors use the Site. You can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may share personal information with third parties who provide services necessary for our normal business operations, such as insurance carriers and their affiliates. However, this does not include mobile numbers, SMS opt-in information, or any data related to SMS consent. SMS/mobile information is never sold, shared, or disclosed except to the service providers required solely for transmitting our text messages, and only in strict accordance with carrier and CTIA policies.
Behavioral advertising.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You may opt-out of targeted advertising by visiting:
Facebook: https://www.facebook.com/ads/preferences/
Google: https://adssettings.google.com/
LinkedIn: https://www.linkedin.com/psettings/advertising
Bing: https://choice.microsoft.com/
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here:
Do not track.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you request information through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention.
When you interact with the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information.
Changes to our policy.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact us.
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:
345 North Bridge Street, Jonesville, NC 28642
SMS Terms & Conditions
Cook Insurance Group, LLC
Last Updated: 11/24/2025
Cook Insurance Group, LLC (“we,” “us,” or “our”) provides SMS/text messaging services to communicate with customers regarding insurance quotes, policy updates, claims information, billing reminders, appointment notifications, and other service-related communications.
By opting in to receive SMS/text messages from Cook Insurance Group, LLC, you agree to the terms and conditions outlined below.
1. Program Description
Cook Insurance Group, LLC may send text messages for the following purposes:
- Account or policy notifications
- Appointment reminders
- Claims updates
- Billing reminders
- Service alerts related to your insurance products
- Customer support communications
- Marketing or promotional messages (only with express opt-in consent)
Message frequency may vary based on your interactions with Cook Insurance Group, LLC.
2. Opt-In Requirements
By providing your mobile telephone number and electing to receive SMS messages, you affirm that:
- You are the owner or authorized user of the mobile number provided, or you have the account holder’s permission.
- You expressly consent to receive automated and non-automated SMS/text messages from Cook Insurance Group, LLC.
- Consent is not a condition of purchasing any product or service.
You may opt in through:
- Online forms
- Web quote request forms
- In-office verbal or written consent
- Calling our office and providing mobile consent
- Texting an initial keyword when applicable
3. Opt-Out Instructions
You may opt out at any time by replying:
STOP
After opting out, you will receive a confirmation message stating that you have been unsubscribed and will no longer receive SMS messages from Cook Insurance Group, LLC unless you opt in again.
4. Help / Support
For assistance, reply: HELP or contact us directly:
Email: info@cookinsurance.biz
Phone: 336-835-3535
Address:
Cook Insurance Group, LLC
345 North Bridge Street
Jonesville, NC 28642
5. Message & Data Rates
Message and data rates may apply to any messages sent between you and Cook Insurance Group, LLC.
Your wireless carrier may charge standard messaging and data fees.
6. No Mobile Opt-In Sharing
Cook Insurance Group, LLC will never sell, share, transfer, trade, lease, disclose, or provide your SMS opt-in or mobile phone number to any third party for marketing or promotional purposes.
Your mobile opt-in is used solely for messages sent directly from Cook Insurance Group, LLC.
Your number may only be shared with vendors who strictly assist us in delivering texts (such as SMS gateway or service providers), and only under confidentiality agreements.
7. Privacy
Your privacy is extremely important. SMS data is collected and used only for communication relevant to your relationship with Cook Insurance Group, LLC.
Read our full privacy policy here.
8. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Delivery may be impacted by factors outside our control, including your mobile carrier, device capabilities, network availability, or other technical limitations.
9. Eligibility
SMS participation requires:
- A mobile device capable of receiving text messages
- A supported wireless carrier
- A phone number within the United States
Our services are intended for U.S. residents age 18 or older, or individuals who have parental/guardian consent.10. Changes to SMS Terms
Cook Insurance Group, LLC reserves the right to modify these SMS Terms & Conditions at any time. Updates will be posted on our website and effective immediately unless otherwise stated.
Continued participation in the SMS program constitutes acceptance of the updated terms.
11. Contact Information
For questions regarding SMS terms:
Cook Insurance Group, LLC
- Email: info@cookinsurance.biz
- Phone: 336-526-2665
- 345 North Bridge Street Jonesville, NC 28642
